Privacy Policy

Last updated: 11 October 2026

MealDost (“MealDost”, “we”, “us”, “our”) is operated by Rahul Sharma, Mohali, Punjab, India. This policy explains what information we collect when you use the MealDost Windows app, the MealDost cloud service and the mealdost.com website, how we use it and how we protect it.

1. Your data and your clients' data

MealDost is a tool for dietitians and nutritionists (“you”). Two kinds of information are involved:

• Your account information. We decide how this is used, as described in this policy.
• Your practice and client data: the client details, health information, diet plans and notes that you enter. You decide what to record and why. We store and process this data only to provide MealDost to you, and we follow your instructions about it.

2. Information we collect

Account information

• Your email address and name.
• If you sign in with Google: your Google account ID, name and email address, received from Google. We never see your Google password.
• If you sign in with email: a one-time code is sent to your email. We store only a scrambled (hashed) copy of the code until it expires.

Practice and client data

• Your clinic profile and branding: clinic name, your name and credentials, contact details and logo.
• Client records that you enter, such as name, age, contact details, body measurements, medical conditions, medications, allergies, food preferences, food recalls, women's health details, progress notes and appointments.
• Diet plans, your own foods and recipes, saved meals and settings.

Client records can include health information, which is sensitive. Please read section 9 about your responsibilities.

Subscription and payment information

• Your plan, trial dates, payment and subscription status, amounts, dates and Razorpay reference numbers.
• Payments are processed by Razorpay. We do not receive or store your card number, UPI PIN or bank login details.

Device and technical information

• A device ID created by the app, your computer's name, Windows version and MealDost version, and when each device was last active. We use this to keep one device active at a time and to protect your account if a device is lost.
• Sign-in session records and IP addresses, used for security, to limit abuse and to diagnose problems.

Website

mealdost.com does not use advertising or analytics cookies. Our hosting provider keeps standard server logs, such as IP address, browser type and pages requested, for security and reliability. The Microsoft Store badge on our Download page is loaded from Microsoft's servers.

Support messages

When you email or WhatsApp us, we keep the conversation so that we can help you.

3. How we use information

• To run MealDost: save your work, keep your devices in sync and restore your data when you sign in on a new computer.
• To manage your account, free trial, subscription and payments.
• To keep your account secure, including the one-active-device rule, and to prevent fraud and abuse.
• To send service emails: sign-in codes, billing messages, important notices and, only if you turn it on, a daily email listing your appointments.
• To answer support requests and to fix problems.

We do not sell your data or your clients' data. We do not use it for advertising, and we do not use your client data to train AI models.

4. Where your data is stored and how we protect it

• Cloud. Your practice and client data is saved to MealDost's cloud servers as you work. It travels over encrypted (HTTPS) connections. Only your signed-in account can access it, and every save is checked against your account's active device.
• On your PC. The app keeps a working copy of your data on your computer so that it opens quickly and can show your data if the internet drops. It also makes a daily automatic backup in your Documents folder, encrypted with Windows so that only your Windows user account on that PC can open it.
• Payments are handled on Razorpay's secure systems.

We use reasonable technical and organisational safeguards. No system is completely secure, so please keep your computer and email account protected.

5. Service providers we share data with

We share information only with providers that help us run MealDost, and only what they need:

We may also disclose information when the law requires it, or to protect the rights, safety and security of our users and MealDost.

6. How long we keep data

• We keep your data while your account is active.
• When you delete a record in the app, a deletion marker is kept so that your other devices remove it too and it can be recovered if deleted by mistake.
• When you ask us to delete your account, we delete or anonymise your account and practice data, normally within 30 days. We keep payment and tax records for as long as the law requires.
• Backups on your own PC stay under your control. You can delete them from your Documents folder at any time.

7. Your rights

• Access and download: download all your data at any time from Settings › Data & Backup › Download my data (Excel and PDF).
• Correction: edit your information in the app, or ask us to correct account details.
• Deletion: ask us to delete your account and data.
• Withdraw consent: stop using MealDost and ask us to delete your data.
• Complaints: contact our grievance officer below. We will reply as soon as possible, and within 30 days.

We handle personal data in line with India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

8. Children

MealDost accounts are for adult professionals only. If you record information about a child as a client, you must have permission from the child's parent or guardian.

9. Your responsibilities as a dietitian

You are responsible for getting your clients' consent before entering their personal and health information into MealDost, for recording only what you need, and for keeping your computer and account secure.

10. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date at the top. If a change is significant, we will tell you in the app or by email.

11. Contact and grievance officer